The future of otolaryngology is in your hands
As practice managers, administrators, coders and more, you are constantly challenged to promote the best in otolaryngology medicine across your region and across the country while simultaneously running a successful business. The Association of Otolaryngology Administrators is your partner to help make that happen.
The AOA is the only association dedicated to otolaryngology practice management. Our specialty-specific education, resources and networking opportunities will help take your practice to the next level and remain competitive in an uncertain time of healthcare.
03/17/2017: DOCUMENTING EMPLOYEE PERFORMANCE ISSUES OR INCIDENTS
Properly documenting employee performance issues will save time, energy and money in the long run if you have to let them go, especially if they decide to turn around and sue you. Follow these simple rules:
- Document performance and conduct conversations on the same day as they take place so they are most accurate.
- Always include the date, your name/title, employee’s name/title and those of any witnesses.
- Do not abbreviate, editorialize or characterize in your write up. State facts – what you said, what she or he said. No speculation.
- End your write up (and your conversation) with the take away: State the action plan you agreed to along with clear expectations you set for your employee.
- Do not manage your employee through emails - do it face to face.
- Maintain all employee write ups in the personnel file – not in your drawer or on your computer.
- Medical documentation is subject to various privacy laws and should be kept separate from disciplinary discussions.